Bank Patient Access Administrator

Location: Royal Sussex County Hospital, Eastern Road, Brighton, BN2 5BE

This role involves working within the Imaging and Nuclear Medicine Department to provide an efficient and high-quality appointment, reception, and administration service. The position requires a flexible approach to support a large team across the Imaging Department. You will need to manage your own workload independently while collaborating effectively with radiographers, radiologists, and the Patient Access Manager to ensure smooth service operations.

Duties:

• Book and schedule patient appointments using the Radiology Information System (CRIS) and Patient Administration System (Careflow)
• Answer complex telephone enquiries from patients, staff, and other departments
• Accurately register patient details and referral information into electronic systems
• Provide information regarding radiographic procedures and specific patient preparation requirements
• Support service improvement programs and maintain accurate departmental records

Requirements:

• At least 5 GCSEs (A-C) or equivalent including English and Maths
• NVQ Level 3 or equivalent qualification in administration
• Previous experience in a customer service role
• Ability to work under pressure and handle sensitive information
• Excellent keyboard and computer skills

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.