Casual Front Office Assistant

Location: DoubleTree by Hilton Brighton Metropole, Brighton, East Sussex

This role offers a flexible casual schedule where you can choose shifts that suit your availability, making it ideal to balance alongside education, other employment, or personal commitments. As a Casual Front Office Assistant, you will play a key role in delivering exceptional hospitality and ensuring a seamless experience for every guest from arrival to departure.

Duties:

• Greet guests upon arrival and complete the check-in process, including room assignments and key issuance
• Process guest departures, verify charges, handle payments, and issue receipts
• Provide detailed knowledge of hotel offerings, promotions, and the local area
• Use up-selling techniques to recommend hotel amenities and maximize revenue
• Respond to guest requests and resolve concerns with care and urgency

Requirements:

• A passion for delivering warm hospitality and memorable guest experiences
• Ability to act with integrity, accountability, and a sense of ownership
• Excellent teamwork skills and leadership qualities
• A focus on urgency, discipline, and acting with care

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.