OneCall Coordinator

Location: Brighton General Hospital, Elm Grove, Brighton, BN2 3EW

The OneCall Coordinator role involves acting as a nurse-led Single Point of Access for referral management, clinical triage, and coordination of community services. This service operates 24/7, including bank holidays, and the role requires the ability to work flexibly within a shift pattern covering service hours over 7 days per week. The successful candidate will handle patient enquiries, process referrals, and maintain accurate documentation using the SystmOne system.

Duties:

• Receiving referrals and messages by letter, phone, electronically and face-to-face.
• Answering calls to the service in adherence with agreed key performance indicators.
• Triaging patient needs and ensuring accurate assessment documentation.
• Requesting further information while maintaining patient confidentiality.

Requirements:

• Competent in the use of Microsoft Office (Word, Excel, Outlook).
• Experience in an office environment and dealing with the public.
• Ability to work on own initiative and as part of a team.
• Fast, accurate keyboard skills and excellent communication skills.

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.