Customer Experience Advisor

Location: Hove

About the Role & Hours: As a Customer Experience Advisor, you will use your passion to support customers throughout their journey, helping them find their dream sofa. This part-time role requires 20 hours per week, working within a close-knit team to provide an exceptional, personalised shopping experience.

Duties:

• Warmly greet customers and engage with them in a friendly and professional manner
• Ask questions and listen to customers to help guide them to find their perfect sofa
• Maintain thorough knowledge of DFS products, features, and benefits
• Complete customer orders via an Apple iPad and handle finance applications
• Maintain customer contact over the phone and email while supporting with administration tasks

Requirements:

• Natural flair for engaging with customers in a face-to-face role
• Confidence to proactively approach customers and discuss their needs
• Motivation to work towards targets and KPIs
• Great attention to detail and a dedicated work ethic
• Willingness to learn with a positive and friendly attitude

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.