Guest Relations Manager

Location: DoubleTree by Hilton Brighton Metropole, Brighton, UK

Seeking a Guest Relations Manager to oversee day-to-day guest services operations and deliver memorable guest experiences. Offers a flexible work schedule on a casual contract, allowing team members to pick shifts that fit their availability.

Duties:

• Oversee day-to-day operations of guest services functions including bell services, luggage storage, package delivery, valet, and parking.
• Track guest satisfaction, address service issues, and guide the team to implement operational improvements.
• Lead department administration, including budgeting, forecasting, policy enforcement, and special projects.
• Supervise and support team members, monitor performance, provide coaching, and foster a positive work environment.

Requirements:

• Passion for delivering exceptional hospitality with integrity and leadership.
• Strong commitment to teamwork, accountability, and disciplined execution.

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.