F&B Attendant

Location: The Grand Brighton, Brighton & Hove, UK

Working in the vibrant Cyan Restaurant at The Grand Brighton, the Food and Beverage Attendant focuses on delivering exceptional guest care and ensuring every visitor feels welcomed. The role involves supporting the team in a distinctive hotel environment within the Leonardo Hotels portfolio. Specific shift patterns or hours are flexible based on operational needs.

Duties:

• Offer exceptional guest care at all times
• Address guest concerns courteously and promptly to ensure their satisfaction
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently
• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management
• Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation
• Engage in continuous learning and skill development to maintain service excellence
• Utilise all relevant systems correctly to complete tasks in a timely manner
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
• Complete any other reasonable request made by a member of the management team or a supervisor

Requirements:

• Genuine passion for delivering memorable moments to guests
• Positive approach to changing service environments and priorities
• Pro-active with a hands-on approach to delivering consistent results
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
• Friendly team player with the ability to work effectively and efficiently with others
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
• Engaged with hotel initiatives to support the local community

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.