Retail Deputy Manager

Location: Hove, UK

Seeking a Retail Deputy Manager to support the Store Manager in delivering excellent customer service and achieving store targets. The role offers a fully flexible schedule across weekdays and weekends, with an 18‑hour weekly contract. The successful candidate will act as a brand ambassador, fostering an inclusive and high‑performing team environment.

Duties:

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Manage the store in the Store Manager’s absence, ensuring smooth day-to‑day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high‑performing team culture.

Requirements:

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confidence in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer‑focused with a passion for delivering great service.
• Flexible and reliable, with a hands‑on approach.
• Experience in a high‑volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.