Patient Care Advisor - Receptionist

Location: 30-36 Oxford Street, Brighton, BN1 4LA, United Kingdom

Seeking a Patient Care Advisor to serve as the first point of contact for patients at St Peter’s Health Centre. The role involves providing compassionate reception and administrative support, managing appointments and digital patient services, with flexible part‑time hours as agreed to meet service needs.

Duties:

• Welcome patients and visitors courteously, providing compassionate customer service.
• Answer telephone calls, assess patient needs, and signpost appropriately.
• Book, amend and cancel appointments using SystmOne and manage appointment requests.
• Support patients with digital services such as SystmConnect and the NHS App.
• Provide administrative support to the clinical team, including processing post, scanning correspondence, and raising pathology requests.
• Maintain accurate patient records and ensure information governance compliance.
• Work collaboratively with GPs, nurses and other staff, covering reception duties during busy periods.
• Participate in team meetings, audits and continuous improvement activities.

Requirements:

• Previous experience in a customer service, reception or administrative role.
• Experience handling telephone and face‑to‑face enquiries.
• Proficiency with IT systems and accurate data entry.
• Ability to work effectively as part of a team.
• Capability to manage a varied workload and prioritize tasks in a busy environment.
• Good standard of education, including GCSE English and Maths.
• Strong written and spoken English communication skills.
• Willingness to undertake training and continuous learning.
• Experience working within General Practice or NHS settings (desirable).
• Experience using SystmOne or SystmConnect (desirable).
• Experience supporting patients with the NHS App or digital services (desirable).
• Knowledge of patient navigation and primary care pathways (desirable).

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.