Team Leader

Location: Unit MS6 Cranbourne St, Brighton, BN12RG, UK

Seeking a Team Leader to support the store management team in fostering creativity, employee development, and the VIBE philosophy at Urban Outfitters. The role involves recruiting, motivating, and developing staff, overseeing customer service standards, and driving departmental sales. The position is part‑time and offers a flexible schedule.

Duties:

• Recruit, motivate, develop and lead a team
• Manage performance development including appraisals, development plans, coaching, counseling and disciplinary actions
• Recognise and develop talented individuals for advancement
• Uphold company standards and act as a positive role model
• Inspire, motivate and encourage teamwork
• Conduct productive daily meetings to ensure goals are met
• Delegate projects while allowing creativity and decision‑making
• Demonstrate excellent written and verbal communication skills
• Set daily customer service goals and expectations to create a positive store environment
• Train and coach staff on customer service, standards, product placement and time management
• Achieve company‑average mystery shop results by upholding service standards
• Perform store‑level operational procedures accurately and timely per company policies
• Oversee loss prevention practices to achieve stock loss goals
• Assist in upholding health & safety regulations
• Manage department aspects with visual merchandising manager including training, shipment placement, markdowns, transfers and standards
• Interpret fashion trends to generate creative solutions
• Ensure floor sets are organized and scheduled appropriately
• Maximise departmental sales through analytical and creative merchandise management
• Utilise company reports to react to trends and drive business
• Stay abreast of trends and understand customer profile
• Manage stock levels appropriately
• Demonstrate entrepreneurial skills to exceed store targets

Requirements:

• Experience in a management role in a fast‑paced, high‑volume fashion retail environment
• Strong operational skills
• Understanding of the Urban Outfitters culture and its appeal to the local market
• Ability to drive sales through excellent service, strong visual presentation, and full business understanding

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.