Customer Assistant

Location: Brighton, UK

Marks & Spencer is seeking a Customer Assistant to join the Fashion, Home & Beauty team at their Brighton store to deliver style advice and five-star customer service. The role operates on a two-week alternating rota: Week 1 includes Sunday 12:00-18:00, Monday 08:30-15:00, Wednesday 15:00-20:30, and Thursday 08:30-12:30; Week 2 covers Wednesday 12:30-20:30, Thursday 08:30-16:00, and Saturday 08:30-15:30. The position focuses on driving sales, championing the style space, and assisting customers in discovering on-trend products in a fast-paced retail environment.

Duties:

• Deliver style advice and five-star customer service on the shop floor
• Drive sales and assist customers in discovering on-trend fashion, home, and beauty products
• Operate effectively in a high-demand, fast-paced store environment
• Utilize digital tools including the Sparks App and in-store mobile devices to enhance the customer journey
• Maintain high store presentation and visual merchandising standards with speed and accuracy
• Collaborate with team members to foster a positive, energetic store environment

Requirements:

• Passionate and fashion-forward approach with an eye for style trends
• Confident, resilient, and engaging communication and customer service skills
• Digital confidence and comfort utilizing in-store devices and mobile apps
• Strong team-player attitude with the ability to work in a fast-moving setting
• Flexibility to adapt to customer needs and store priorities across scheduled shifts

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.