Senior Customer Service Retail Assistant

Location: American Express Stadium, Village Way, Brighton, BN1 9BL, UK

Seeking an energetic Senior Customer Service Retail Assistant to join the retail team at Brighton & Hove Albion FC across both the stadium megastore and Churchill Square store. The role involves delivering warm customer service, assisting with daily shop operations, and making every fan interaction special. Working pattern is 35 hours per week, 5 out of 7 days which will include matchdays.

Duties:

• Delivering a warm welcome to fans and customers
• Printing custom names and numbers on shirts
• Processing sales and handling cash and EPOS transactions
• Keeping retail displays looking tidy and well-stocked
• Undertaking keyholder responsibilities
• Assisting with stock deliveries and supporting seamless daily store operations

Requirements:

• Hands-on retail experience, ideally within a sports environment
• Solid EPOS, cash-handling, and upselling skills
• Energetic, customer-first approach with the ability to thrive under pressure in a fast-paced environment
• Flexibility to work 5 out of 7 days per week, including matchdays

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.