Patient Care Advisor - Receptionist

Location: Oxford Street, Brighton, BN1 4LA

We are seeking a Patient Care Advisor to join our practice and play a vital role in ensuring that every patient receives the highest standard of care and service at St Peter’s Medical Centre. You will participate in a rota covering the switchboard and front desk, with the expectation to occasionally cover shifts during staff holidays or sickness, including some evenings and weekend sessions.

Duties:
- Welcome patients and visitors in a professional, approachable manner
- Handle appointment bookings, repeat prescriptions, and home visit requests
- Manage incoming and outgoing communications, scanning, filing, and data entry
- Process online requests through systmconnect and clinical tasks using SystmOne
- Assist with opening/closing the premises and ensuring adherence to security protocols

Requirements:
- Excellent communication and interpersonal skills
- Strong IT skills and proficiency with Microsoft Office (Word, Outlook, Excel)
- Ability to remain calm, organised, and proactive in a fast-paced environment
- Flexibility to adapt to changing needs and cover shifts when required
- Respect for confidentiality, equality, diversity, and professional conduct

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.