CX Team Member

Location: Unit 81, Churchill Square, Brighton, BN1 2RG

You will focus on providing a great in-store experience by engaging customers and sharing your enthusiasm for athletic sneakers and apparel. This role involves natural, friendly conversations to resolve issues and meeting productivity goals within a team environment. Flexible availability is required, including nights, weekends, and holidays.

Duties:
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connecting with every customer by asking open-ended questions to assess needs
- Learning and sharing expertise of products and trends to fit customer’s needs
- Maintaining an awareness of all product knowledge and current or upcoming trends
- Contributing to a positive and inclusive work environment

Requirements:
- 0-3 years of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability including nights, weekends, and holidays

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.