Mail Order Coordinator

Location: Village Way, Brighton and Hove, Brighton BN1 9BL, UK

Seeking a Mail Order Coordinator to manage the full mail order process, including picking, packing, and dispatch of parcels. The role operates on a 35 hrs/week, 5‑day schedule following the retail rota, which may involve evenings and weekends, especially during busy periods such as Christmas. The coordinator will also handle customer enquiries by phone and email, and print names and numbers on shirts for online orders.

Duties:

• Coordinate the entire mail order process from order receipt to parcel dispatch, including picking and packing.
• Print names and numbers on shirts for online orders.
• Liaise with the courier company regarding customer address or redelivery enquiries.
• Handle all customer enquiries via phone and email, acting as the first point of contact for complaints.
• Provide high‑class customer service to support company growth.
• Work evenings and weekends as required, particularly during busy periods such as Christmas.

Requirements:

• Excellent customer service skills.
• Fantastic communication skills.
• Experience using a stock control system and EPOS systems.
• Accurate data entry skills.
• Ability to work calmly under pressure and act as a problem solver.
• Eligibility to work in the UK and willingness to undergo background checks.

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.