Supervisor

Location: 13-14 Sydney St, Brighton BN1 4EN, UK

Seeking a Supervisor for Trading Post Coffee Roasters. The role involves leading shifts, supporting the team, and ensuring high standards of service and cleanliness. The position offers part‑time and full‑time options.

Duties:

• Lead shifts to ensure every guest receives exceptional service.
• Support and motivate the team throughout busy services.
• Coach colleagues in delivering Trading Post hospitality standards.
• Help train and welcome new team members.
• Work alongside the management team to achieve sales, service and operational goals.
• Support the smooth running of the Coffee House by making confident decisions and resolving issues as they arise.
• Monitor standards of cleanliness, food safety and presentation throughout the venue.
• Lead by example, creating a positive atmosphere where the team can perform at their best.
• Jump in wherever needed, whether that's serving customers, making coffee or supporting the kitchen team.
• Create consistently outstanding experiences for guests.
• Build a motivated, engaged and supportive team.
• Lead shifts confidently while maintaining excellent service standards.
• Help develop team members through coaching, encouragement and regular feedback.
• Support the management team in delivering operational excellence.
• Take ownership of challenges and look for solutions before problems escalate.
• Maintain high standards across customer service, cleanliness, safety and presentation.
• Become someone the team trusts, respects and enjoys working alongside.

Requirements:

• Previous experience within hospitality or customer service.
• Ability to help others succeed.
• Lead by example through attitude and work ethic.
• Stay calm and organised under pressure.
• Communicate confidently with both guests and colleagues.
• Take ownership and make decisions with confidence.
• Reliable, proactive and eager to learn.
• Take pride in delivering consistently high standards.
• Experience working in a busy hospitality environment.
• Experience supporting or supervising a team.
• Strong organisational and communication skills.
• Ability to prioritise tasks and manage multiple demands.
• Passion for delivering exceptional hospitality.
• Previous supervisory experience (bonus).
• Barista experience within specialty coffee (bonus).
• Experience coaching or training colleagues (bonus).
• Desire to progress into management (bonus).

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.