Patient Care Advisor - Receptionist

Location: St Peter's Health Centre, 30-36 Oxford Street, Brighton, BN1 4LA, UK

Seeking an enthusiastic Patient Care Advisor to join the practice team in delivering compassionate customer service, reception, and administrative support. The role involves helping patients navigate care, managing appointments, supporting digital services, and maintaining practice administration. Hours are part-time as agreed, requiring flexibility to meet service needs.

Duties:

• Welcome patients face-to-face and manage phone enquiries in a courteous and professional manner
• Book, amend, and cancel appointments using SystmOne and clinical triage protocols
• Support patients with digital tools such as SystmConnect and the NHS App
• Signpost patients to appropriate NHS, primary care, and community services
• Carry out administrative duties including processing registrations, scanning correspondence, and updating clinical records

Requirements:

• Experience in a customer service, reception, administrative, or public-facing role
• Strong written and spoken communication skills with experience handling phone and face-to-face enquiries
• Good IT proficiency with accurate data entry skills
• Good standard of general education including GCSE English and Maths (or equivalent)
• Ability to prioritize tasks and work effectively within a busy team environment

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.