Retail Customer Service

Location: Brighton & Hove, UK

Delivering top customer service and driving daily standards within dynamic betting shops. Working patterns feature a typical 20-hour weekly rota made up of a blend of long opening or closing shifts and shorter evening shifts between Monday and Sunday, 8am - 10pm. The role focuses on serving customers and building relationships to encourage repeat custom.

Duties:

• Deliver outstanding customer service
• Always urge safer gambling
• Take bets on different sports and events
• Process customer transactions including cash handling
• Help demonstrate products and betting terminals to customers
• Handle customer complaints or concerns with empathy and problem-solving skills
• Work towards defined targets
• Maintain high shop standards
• Open or close the shop

Requirements:

• Must be 18 years of age or over to work in betting shops
• Previous work in a customer-facing setting
• Confidence working with customers in person
• Familiarity with cash handling and payment transactions

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.