Retail Customer Service

Location: Brighton & Hove, UK

Seeking a Retail Customer Service Manager to deliver high customer service standards and build repeat custom within a dynamic betting shop environment. Reporting to the Shop Manager, the role involves assisting customers, processing bets, and maintaining shop standards. Operating hours run Monday to Sunday from 8am to 10pm, including weekends and bank holidays, with rotas made up of opening, closing, and shorter evening shifts provided four weeks in advance.

Duties:

• Deliver outstanding customer service.
• Always urge safer gambling.
• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Requirements:

• Must be 18 years of age or over.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.