Night Receptionist

Location: George Williams Centre, Brighton, UK

Seeking a Night Receptionist to work Thursday to Saturday nights from 9:30 pm to 8:00 am, totaling 31.5 hrs/week. The role involves overseeing safety and security, assisting clients throughout the night, and maintaining the reception area. The position is based at the George Williams Centre in Brighton.

Duties:

• First point of contact for clients, assisting with enquiries or problems during the night.
• Manage challenging situations calmly, seeking on‑call staff or emergency services when necessary.
• Patrol the building periodically to identify hazards and ensure safety, security and cleanliness.
• Log repairs and escalate health, safety or security issues to day staff.
• Welcome clients at reception and represent YMCA Brighton.
• Respond decisively to customer complaints and disputes, escalating as required.
• Operate equipment such as computer, intercom, door entry system, telephone, walkie‑talkies and drinks machine.
• Enforce visitor policies to exclude non‑clients from the building.
• Encourage clients to adhere to policies on alcohol, noise, visitors and disturbance.
• Offer support to clients with problems throughout the night, seeking assistance when needed.
• Perform any other reasonable tasks to meet clients’ night‑time needs.
• Report concerns related to safeguarding, health and safety, security or client well‑being using proper procedures.
• Follow safeguarding protocols at all times.
• Adhere to YMCA Brighton’s policies, including EDI, health and safety, GDPR and confidentiality.
• Observe the Code of Conduct for staff professionalism.
• Attend meetings and supervision outside normal hours with compensatory time off.
• Complete required training both face‑to‑face and online.
• Complete end‑of‑shift log notes, incident reports and maintain accurate records.
• Keep the reception area clean.
• Undertake any other duties directed within the scope of the role.

Requirements:

• Basic understanding of support needs of adults at risk.
• Good knowledge of safeguarding procedures for vulnerable adults.
• Commitment to equality, diversity and inclusion.
• Ability to build and maintain strong relationships with stakeholders.
• Ability to manage challenging situations calmly and solution‑focused.
• Clear verbal and written communication for accurate record‑keeping.
• Excellent record‑keeping and report‑writing skills.
• Proficiency in MS Office 365 and client data management systems (training provided).
• Ability to work as part of a team and use own initiative.
• Understanding of confidentiality, GDPR and data governance.
• Desirable: experience in supported housing or similar services for adults at risk.
• Desirable: prior experience of night work/unsociable hours.
• Desirable: understanding of trauma impact and strengths‑based approach.
• Desirable: confidence in recording notes, incident forms and health‑and‑safety checklists.

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.