Patient And Administration Care Co-ordinator

Location: Old Shoreham Road, Hove, BN3 7GS, UK

Seeking a Patient and Administration Care Co‑ordinator to support patients and clinicians within the ADHD service. The role involves coordinating appointments, managing patient communications, and providing administrative assistance to the clinical team. Working patterns are flexible, offering full‑time, part‑time, or job‑share options.

Duties:

• Act as first point of contact for patients, carers and families via phone, email and in person
• Support patients in completing questionnaires, forms and assessment paperwork
• Guide patients through the ADHD assessment and treatment pathway
• Book, confirm, reschedule and remind patients of appointments
• Monitor attendance and follow up on missed or cancelled appointments
• Provide administrative support to clinicians, including diary management and rota coordination
• Prepare and manage clinic appointment lists and clinical correspondence
• Assist in coordinating multidisciplinary team meetings and preparing agendas/minutes
• Accurately input and update patient information on electronic patient record systems
• Maintain digital and paper filing systems and ensure data handling complies with confidentiality and GDPR
• Identify gaps in administrative processes and suggest improvements
• Contribute to service development projects and quality improvement initiatives

Requirements:

• Proven experience in an administrative, coordination or customer‑facing role (healthcare experience desirable)
• Excellent verbal and written communication skills
• Strong organisational and time management skills
• Confidence in supporting patients to complete forms and understand processes
• Experience managing rotas or clinical schedules
• Ability to manage sensitive information with discretion and professionalism
• Experience working in mental health, neurodevelopmental or ADHD services (desirable)
• Understanding of ADHD and associated challenges across the lifespan (desirable)
• Knowledge of electronic patient record systems (S1/EMIS) (desirable)
• Disclosure and Barring Service check (desirable)

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.