Guest Relations Manager

Location: DoubleTree by Hilton Brighton Metropole, Brighton and Hove, UK

This is a casual contract position that offers the flexibility to pick shifts that suit your personal availability. You will be responsible for overseeing daily guest services operations, ensuring high standards of service, and fostering a positive team environment. The role is designed to accommodate those in education, full-time employment, or those seeking additional flexible work.

Duties:

• Manage day-to-day operations of guest services functions such as bell services, luggage storage, and valet.
• Monitor guest satisfaction, address service issues, and implement improvements.
• Handle department administration including budgeting, forecasting, and policy enforcement.
• Supervise team members, provide coaching, and foster a productive work environment.

Requirements:

• A passion for hospitality and a belief in teamwork.
• Ability to act with integrity and take ownership of tasks.
• Strong leadership skills to inspire and support team members.
• Focus on the now, bringing urgency and discipline to every interaction.

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.