Matchday Premium Ticketing Assistant

Location: American Express Stadium, Village Way, Brighton, BN1 9BL, UK

Stationed in the 1901 ticket office on matchdays, this role acts as a key representative for the club by handling matchday, ticketing, and hospitality enquiries from high net worth members. Responsibilities include processing ticket collections, capturing customer details, upselling commercial products, and assisting with NFC ticketing operations. Shifts cover home matchdays throughout the season, including Men’s Premier League, WSL, European, Cup games, and Friendlies.

Duties:

• Handle general matchday, ticketing, and hospitality enquiries from high net worth members.
• Process ticket collections and accurately capture customer details within the ticketing system.
• Proactively upsell and cross-sell commercial products.
• Assist at turnstiles with NFC ticketing operations whenever required.

Requirements:

• Excellent customer service skills with the ability to work calmly under pressure.
• Positive attitude, strong interpersonal skills, and dedication to championing Team Brighton values.
• Prior customer service, sales, or ticketing system experience is desirable.
• Proof of the right to live and work in the UK.

For the full job description, perks, and to apply, please click the 'Apply Now' button to visit the employer's website.